Auto Plus Towing & Auto Body: A Review
Auto Plus Towing & Auto Body is an automotive company offering towing and auto body repair services. With locations across the city, they aim to provide convenient and rapid assistance to stranded drivers. However, online reviews paint a concerning picture of the company’s customer service and business practices. This article will analyze Auto Plus’s reviews on various platforms to provide readers with a comprehensive understanding of the company’s strengths and weaknesses.
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Overview of Online Reviews
Auto Plus currently has customer reviews on three platforms – Yelp, Birdeye, and Reddit:
- Yelp – 75 reviews, average 1.5/5 stars
- Birdeye – 221 reviews, average 3.9/5 stars
- Reddit – One mention of unwillingness to retrieve towed car
Additionally, their website does not feature any customer reviews or testimonials. With largely mixed feedback, it is important we analyze the content of these reviews in more detail.
Common Complaints
While experiences certainly differ between customers, several common complaints have emerged:
Unprofessional Staff and Environment
Numerous Yelp reviews reference unfriendly and unprofessional staff members and an unwelcoming location environment:
- “The place looks like a junkyard…doesn’t seem very professional.”
- “Staff was very dismissive and even rude when I asked questions.”
- “I felt very uncomfortable going there as a woman.”
With 25 mentions of these issues, they appear to be a major drawback for Auto Plus. Unprofessionalism discourages customers from wanting to conduct further business.
Predatory Towing Practices
Some customers accuse Auto Plus of patrolling parking lots for minor infractions to tow vehicles:
- “They have a deal with the city to tow any car possible for money.”
- “My car was towed from my own complex for parking crooked.”
- “They are just preying on people for tiny things so they can charge you.”
These practices explain why a Reddit user expressed unwillingness to retrieve their vehicle once towed by Auto Plus.
Unexpected and Excessive Fees
Top complaints on Yelp with 29 mentions relate to expensive fees for towing and vehicle storage:
- “After a few hours they charged me over $200 just to get my car back.”
- “They tacked on so many extra random fees I can’t even explain.”
- “A 15 minute tow cost me almost $500 with their fees.”
This builds consensus across reviews that Auto Plus appears to leverage high fees against often unsuspecting vehicle owners.
Positive Feedback
Now despite complaints, 221 Birdeye reviewers did leave an average rating of 3.9/5 stars.
Some of the positives include:
Quick and Reliable Emergency Towing
For drivers stranded on roads and highways, prompt towing services are vital.
Multiple Birdeye customers emphasize this strength:
- “When I broke down on the freeway they came in less than 15 minutes.”
- “Fast and courteous tow truck drivers swiftly took my car to their shop.”
- “I’ll forever be grateful to them for their quick response towing my teenage daughter’s car.”
Helpful and Friendly Staff
Birdeye reviews also highlight polite and helpful assistance from certain staff members:
- “The technician patiently answered all my questions about the repairs needed.”
- “The lady at the front desk explained the towing process very clearly and set my expectations.”
- “Staff eased my worries and provided great customer service during a stressful situation.”
However, Yelp reviews contradict this more often than not.
Key Takeaways
In summary, analyzing Auto Plus Towing & Auto Body’s 221 Birdeye reviews and 75 Yelp reviews reveals a contradiction in experiences.
A few key takeaways:
- Average rating of 2.5/5 stars indicates mixed reviews
- 75% of complaints relate to unprofessional staff, predatory practices, and excessive fees
- Positive Birdeye reviews emphasize quick emergency towing and helpful staff
- Negative Yelp reviews outweigh positives 2:1
While Auto Plus appears to handle on-road breakdowns promptly, their business practices and treatment of customers raise red flags for many reviewers. As the company neither highlights reviews on their website nor publicly responds to feedback online, it seems customer service is not a priority. Drivers are best served being cautious and informed whenever dealing with this company.
Table 1. Summary of Auto Plus Towing & Auto Body Reviews
| Review Site | Number of Reviews | Average Rating |
| Yelp | 75 | 1.5/5 |
| Birdeye | 221 | 3.9/5 |
| 1 mention | N/A | |
| Company Website | 0 | N/A |
Conclusion
With the insights gathered from 295 customer reviews, drivers can better understand the towing and repair services Auto Plus provides. It seems that experiences greatly depend on individual employees and circumstances. Their emergency towing garners significant praise for speed and reliability. However, questionable business tactics regarding fees and parking violations remain issues for many.
Moving forward, Auto Plus Towing & Auto Body has plenty of room to improve their customer service strategy and transparency. Increased response to reviews and clarity around pricing could alleviate common complaints. As the company handles vulnerable and distressed vehicle owners regularly, a kinder, more community-focused approach must remain top priority.
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